I got ripped off. - Tôi đã bị gạt

A: I got ripped off.
B: What happened?
A: I had a car problem, so I went online.
B: Did you find a solution?
A: Yes, I did. A site I went to said they would send me the solution.
B: So, what's the problem?
A: I sent them $20 using my credit card, but they never sent me the solution.
B: What are you going to do?
A: I sent them an email asking for my money back.
B: Have you heard from them?
A: Not yet. It's been a week.
B: Well, I guess that's a $20 lesson for you.

How do I get an outside line? Làm thế nào để gọi ra ngoài?

Operator: Operator. May I help you?
Paul Ryefield: Yes. How do I get an outside line, please?
Operator: Just dial 0, wait for the dial tone, and then dial the phone number you want to call. Or we can place a call for you, if you want.
Paul Ryefield: No, thanks a lot. I´ll try it myself.

Visiting a travel company - Tham quan công ty du lịch

A: I need help planning my vacation.
B: Sure, where would you like to go?
A: I haven't decided where to go yet.
B: Do you enjoy warm or cold climates?
A: I am thinking that I might enjoy a tropical climate.
B: I have some brochures here that you might like to look at.
A: These look great!
B: Do you know how much you want to spend on this vacation?
A: I have about a thousand dollars to spend on this trip.
B: Well, take these brochures, and get back to me when you want to make your reservations.

Making a Plane Reservation - Đặt chỗ máy bay

A: Could you help me make a plane reservation?
B: I would be happy to help you. Where do you plan on going?
A: I am going to go to Hawaii.
B: For that destination, you may leave from Los Angeles or Burbank Airport. Which would you prefer?
A: I think that I would rather leave from Los Angeles Airport.
B: Would you prefer a morning or afternoon departure?
A: I need to leave in the morning.
B: Fine. On your return flight, do you have a preference as to morning or afternoon?
A: I would prefer to return in the afternoon.
B: I have booked you on your flight at a great rate. Here are your tickets.

Booking a Flight Online - Đặt vé máy bay trực tuyến

A: Have you ever booked a flight online?
B: I have booked airline tickets online many times. It has worked out great for me!
A: How do you book airline tickets online?
B: The best way is to go to a website like Travelocity or Expedia. They can help you find the best price.
A: What information do I need to provide to book a flight?
B: You need to know where you are going and when you want to travel.
A: How do I get the cheapest rate?
B: Usually you get the best price by having some flexibility in your travel time and dates.
A: Can I fly on different airlines?
B: You can choose the airline you prefer to fly with or let the website find you the best deal.

Buying a Plane Ticket - Mua vé máy bay

A: I would like to book a flight.
B: I can help you with that. Where are you traveling to?
A: I am traveling to Singapore.
B: What date will you be traveling?
A: I want to fly on June 14th.
B: Do you want to fly out of Los Angeles International or Burbank Airport?
A: I would like to fly out of Los Angeles International Airport.
B: Would you prefer a morning or an afternoon flight?
A: I would rather fly in the morning.
B: Well, I have you booked on a flight that will fit your schedule. The tickets will arrive by mail in a few days.

Making a Hotel Reservation - Đặt phòng khách sạn

A: I would like to make a hotel reservation.
B: What day will you be arriving?
A: I will be arriving on May 14th.
B: How long will you be staying?
A: I need the room for 3 nights.
B: How many people will be staying in the room?
A: I will be staying in the room alone.
B: Would you like a smoking or nonsmoking room?
A: We need a nonsmoking room.
B: We have booked a room for you. Please be sure to arrive before 4:00 on your check-in date.

Luggage Limits - Giới hạn hành lý

A: I don't know how much luggage I can take on the plane with me.
B: You need to look up each individual airline online to get their restrictions.
A: I just wonder what the general rules are.
B: In the United States, if you fly economy on a domestic flight, you usually have to pay for checked baggage.
A: What about international flights?
B: On international flights, you usually have a two-bag limit with weight restrictions.
A: What about carry-on bags?
B: All airlines will allow you to bring one small carry-on that will fit under the seat. Sometimes you can also bring a purse or handbag.
A: Do you have any words of wisdom for travelers in regard to luggage?
B: Keep it light in regard to what you pack. Figure out what you absolutely need and leave the rest at home.

Carry-on Luggage - Hành lý xách tay.

A: I haven't traveled much and need to know what I can carry in my luggage.
B: There are different considerations. You have to consider airline rules and rules for customs.
A: How do I find out about each country's Customs regulations?
B: You can go to a website for the particular country you are interested in.
A: Is there anything that I should keep in mind for all countries?
B: Do not ever lie about what you are carrying in your luggage. If you get caught, there is a major fine just for lying.
A: How about regulations for what you can carry on an airline?
B: The Internet is a good source for special regulations for particular airports and airlines.
A: I heard that I can't bring my own bottled water on the plane.
B: You can buy water at the airport once you pass luggage inspection.

Dropping Off at the Airport - Hạ cách tại sân bay

A: Can you drive me to the airport tomorrow afternoon?
B: I would be happy to drive you to the airport. When do you need to leave?
A: For an international flight, the airline wants us to check in two hours in advance, so I need to leave my house at 2:00.
B: Do you have a lot of luggage to check in?
A: I am only carrying one large bag and a carry-on.
B: I'll bring our smaller car then. Do you know where you need to get dropped off?
A: Yes, I am flying out on Singapore Air to Sydney, so I need to be at the International Terminal.
B: Will I be able to come in with you to say goodbye?
A: Actually, with airport regulations being so strict, you should probably just drop me off at the curb.
B: That will work out fine. Just give me a call if anything changes.

Picking Up at the Airport - Đón tại sân bay

A: Would you be able to pick me up at the airport next Sunday?
B: Sure, I would be happy to help you. What time are you arriving?
A: I will be arriving at 3:00 in the afternoon.
B: By the time you pick up your luggage, it will be around 3:30. What if I meet you outside at the curb?
A: That would be a good time to meet, but what if I am running late?
B: I can track your plane online. I can just put in the flight number and I can see if you are on time.
A: Can you make sure that you have your cell phone with you so I can call you?
B: Yes, that would be good idea.
A: If something happens and you can't make it, just let me know and I'll book a Super Shuttle.
B: Don't worry. I'll be able to pick you up.

Going through the Customs - Đi qua hải quan

A: Could you tell me how to get my bags?
B: Just go straight ahead, down the escalator, and there will be signs directing you.
A: Where do we clear Customs?
B: You will pick your bags up first.
A: Should we have our passports out?
B: You should have your passport out and your Declarations form totally filled out before you get into line.
A: My friend here is continuing on to Puerto Rico, and we were wondering if she has to go through Customs.
B: Travelers who are continuing on to another country will check in over there and be directed where to go next. Their bags have been checked through.
A: Are there any restrooms in this area?
B: Yes, right over there after you pass through the line.

Talking to a Flight Attendant - Nói chuyện với một tiếp viên hàng không

A: Can I ask you some questions about the in-flight instructions?
B: I would be happy to help you clarify anything you need help with.
A: Could you help me find out where my nearest exit is?
B: There is a card in your seat pocket that shows you where your nearest exit is. Yours is two rows in front of you.
A: Where is my oxygen mask that you were talking about?
B: Your oxygen mask is above you, next to the reading light. It will drop down when you need it.
A: I am concerned about landing in the water.
B: The life jackets are under your seat. You can also use your seat cushion as a flotation device.
A: What is the most important thing we can do to stay safe?
B: The most important thing you can do is keep your seatbelt fastened when the captain asks you to.

Talking to a Seatmate - Nói chuyện với người bạn

A: That rain is really coming down out there!
B: Yes, it's kind of crazy weather outside.
A: I get kind of nervous flying in this kind of weather.
B: I don't think anyone feels all that comfortable flying in a storm.
A: Do you think it will be this bad the whole trip?
B: On the weather channel, this storm looked to be a big one. It will probably be with us for a while.
A: I worry about too much ice on the wings.
B: I have to believe that our pilot knows what he is doing and we'll be okay.
A: When do you think the pilot will turn off the Fasten Your Seatbelt sign?
B: He'll turn it off as soon as he knows that we are through the turbulence.
A: Do you think that we are going to crash?
B: Maybe. You just never know.

Ordering Food and Drink - Đặt món ăn và đồ uống

A: I was wondering if I could order something to drink.
B: Yes, we have alcoholic beverages as well as coffee, tea, or soda.
A: How much do drinks cost?
B: Our alcoholic beverages are five dollars each. All others are complimentary.
A: When will our meals be served?
B: We will serve a snack with the beverages. Dinner will be served a few hours into our flight.
A: What are our dinner choices?
B: You will have a choice of chicken, fish, or beef. I will be bringing a menu by shortly.
A: I am a vegetarian and need a vegetarian meal.
B: Vegetarian meals need to be requested at least two days before your flight. I might be able to find you extra servings of vegetables, however.

Missing Connecting Flight - Mất kết nối chuyến bay

A: My flight just arrived late, and I need to know what to do.
B: That's okay. The airline computer is keeping track of what is happening with you.
A: Do I have to call anyone?
B: By speaking with us at the arrival gate, we can fix the problem for you and direct you.
A: What if there are no more connecting flights for today on this airline?
B: We will go online to see if there is something available with this airline. If we need to, we can check for a flight with another carrier.
A: What if I can't find another flight out of here tonight?
B: We can help you find transportation to a local hotel.
A: Will the airline pay for my room if I have to spend the night at the airport?
B: Since the flight delay was our fault and you are continuing on with our airline, we will cover the cost of a hotel room.

Ground Transportation - Vận tải đường bộ

A: I just arrived and need help getting transportation to my hotel.
B: There are shuttles, taxis, and buses that go all over the city.
A: Which one is the best form of transportation?
B: It depends on where you want to go. If you are going to a well-known hotel, they have their own shuttles that drop you right off at the door.
A: Where can I catch a cab?
B: All ground transportation leaves from the island as you walk out the arrivals gate.
A: Where can I rent a car?
B: The car rental agencies are against the wall as you exit.
A: Are there any subways in this town?
B: We have a subway system, but you need to take a shuttle to get to the station.

Beautiful Hawaii - Hawaii Xinh đẹp

A: I went to Hawaii on vacation.
B: Did you like it?
A: I loved it. I want to live there.
B: What did you like?
A: The island is so green, and the water is so blue.
B: Did you go swimming?
A: I went to the beach every day.
B: How was the weather?
A: It was hot and sunny every day.
B: What did you do at night?
A: At night I went out to eat. The food was delicious.
B: People who live in Hawaii are lucky.